The 2016 NACHA Operating Rules are now available. The NACHA Rules provide detailed information on ACH processing and your responsibilities as an ACH Originator. The Bank recommends that you read and familiarize yourself with the NACHA Operating Rules to ensure your compliance and understanding of the Rules.
You may obtain a FREE online copy of the 2016 NACHA Operating Rules by following these step-by-step instructions. Once registered, you may obtain a copy of the Rules annually for your information and reference :
Under NEW ACCOUNT click on the BASIC USER option
Complete the CONTACT INFORMATION and USERNAME AND PASSWORD sections
Under the SELECT YOUR ACCESS LEVEL section, select Basic Access and click Continue
Complete the BUSINESS INFORMATION section
Under the AFFILIATION section, select Non-Member and click Finish
For password resets, service issues, or any questions regarding Cash Management, Remote Deposit Capture and Lockbox please call 305-982-3770, Monday – Friday from 8:30am – 5:00pm. You will be connected directly to one of our Treasury Management Specialists. Additionally, you can email us at: email@example.com.
TotalBank will never ask you for your password or user ID's. TotalBank will never forward an e-mail to you with any links requesting that you access any systems or enter any confidential information. Should you receive any requests via e-mail, social networking site, or other method of communication, in which you are requested to enter your user ID's, password, GO ID Token Serial Number or other personal identifying information, do not provide this information and contact the Bank immediately.